Maintenance & Servicing

If you own, manage or operate a business, you need to comply with fire safety law in the UK. The main law is the Regulatory Reform (Fire Safety) Order 2005, which applies across England and Wales. It is mandatory that you provide adequate fire safety training to your employees and that you carry out a detailed Fire Risk Assessment identifying the risks and hazards in a commercial premises. By law, if you are responsible for the premises, you need to make sure that a Fire Risk Assessment has been completed by someone competent to do so, those findings are recorded, and any fire safety measures identified are correctly implemented. In the event that fire extinguishers are purchased, the responsible owner must ensure they are commissioned and installed in accordance with the regulation and/or any manufacturer’s instructions. You must adhere to this legislation if you are: responsible for business premises an employer or self-employed with business premises responsible for a part of a dwelling where that part is used solely for business purposes a charity or voluntary organisation a contractor with a degree of control over any premises providing accommodation for paying guests.

Under the requirements of the Regulatory Reform (Fire Safety) Order 2005, it is a legal requirement that a maintenance plan is in place for all fire safety equipment, this includes fire extinguishers. ​ "Regulatory Reform (Fire Safety) Order 2005, Section 17 - Maintenance: (1) Where necessary in order to safeguard the safety or relevant persons the Responsible Person must ensure that the premises and any facilities, equipment and devices provided in respect of the premises under this order... are subject to a suitable system of maintenance and be maintained in an efficient state, in efficient working order and in good repair."

Choosing the right fire extinguisher depends on the specific fire hazards you are dealing with. At Fire City, we offer a personalised quiz that can guide you through the selection process based on your unique environment and needs. However, please note that we are not liable for any incorrect fire extinguisher selection based on the quiz results. It is always best to consult a professional if you are unsure about your specific requirements to ensure maximum safety and compliance.

If you make your purchase during a business day, your order is typically sent out on the same day, provided the item is available and in stock. Your order can take up to 3-5 working days to be delivered. Any orders made outside of normal working hours will be processed the next working day.

We operate standard delivery terms, which are calculated during the checkout process. At Fire City, our goal is to achieve next-day delivery; however, this timeline is dependent upon supplier and product availability.

We strive to deliver next-day delivery, but we are unable to provide a guarantee since it relies on suppliers and courier services.

We use different courier services based on the nature of the product and the supplying company. For confirmation on who will be delivering your order, please email us at customersuppport@firecityuk.com

While we do not provide direct tracking for orders, the third-party courier handling your delivery will keep you informed. Once your order is shipped, you will receive an email or text from the courier with tracking details and updates on your package's status.

A: Fire City currently ships only within the UK. We focus on providing top-quality fire protection equipment with timely delivery and support. Unfortunately, if you're outside the UK, we advise you to please contact local suppliers.

Returns are allowed within 14 days of receipt if the following apply: 1) you have been sent the incorrect item; or 2) the item has been damaged in transit (you must inform us of this within 24 hours of receipt by contacting customerservice@firecityuk.com) We will arrange collection free of charge but please note the item must be unused and returned in its original packaging. Please contact us at customerservice@firecityuk.com to notify us of the issue and we will make the necessary arrangements with the courier company for collection. Note, items bought on sale are non-refundable.

We recommend that your portable fire extinguishers are commissioned and maintained in accordance with the following Code of Practice: BS 5306-3

Requirements for the servicing of portable fire extinguishers are set out in the following Code of Practice: BS 5306-3

Yes - a portable fire extinguisher must have a service label attached which shows the date it was commissioned, it's service history thereafter and the persons responsible for verifying its fitness for purpose

No, unfortunately we do not offer maintenance and servicing services. As a dedicated distributor of high-quality fire protection equipment, our primary focus is on supplying businesses and individuals with the best products to meet their fire safety needs. We recommend contacting a certified servicing provider for maintenance and inspection of your fire protection equipment to ensure it remains in optimal working condition, as per regulatory guidelines.